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AI and LLM Integration

Practical AI automation connected to the systems your business already uses

We integrate large language models and AI services into your existing business workflows. Rather than experimenting with AI in isolation, we build production-grade pipelines that connect AI analysis directly to the tools and systems your organisation depends on — email, Microsoft Teams, databases, and APIs.

What we can deliver

  • OpenAI GPT-4o and Azure OpenAI integration with structured, validated JSON responses
  • Automated email and document analysis — intent classification, priority scoring, sentiment, and entity extraction
  • Multi-step AI workflow orchestration using Azure Durable Functions
  • Microsoft 365 and Microsoft Graph API integration — email, calendar, files, and user data
  • Proactive Microsoft Teams notifications with Adaptive Cards
  • OCR pipelines for image attachments and scanned documents, feeding directly into AI analysis
  • Human-in-the-loop design — low-confidence results flagged for review rather than silently processed
  • OData and REST API layers for storing and querying AI analysis results
  • Full observability — structured logging, distributed tracing, and Application Insights telemetry

Our approach

We build AI integrations that handle the routine case reliably and escalate gracefully when they cannot. Every pipeline we deliver has clear audit trails, structured outputs, and defined fallback paths — so you always know what the AI decided, why, and what happened next.

See our LLM Integration product for a working example